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COVID-19 Sparks Need for Patient Payment Plans

posted on 5/4/2020 COVID-19 hit our nation in a way that Americans and businesses are still trying to come to grips with. The healthcare industry has suffered in a multitude of ways. As they begin to slowly reopen they will find themselves treating patients who are experiencing financial hardships as well. Now more than ever, being flexible with payment plans might be the only way to collect money from some patients during these unprecedented times.

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COVID-19 Ignites Telehealth Services

posted on 4/17/2020 In the blink of an eye the healthcare world exploded. The quick rise of COVID-19 has practices scrambling to find ways to treat patients in the safest environments possible.

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Today's Disruptors in Healthcare – What You Need to Know

posted on 10/10/2019 It continues to be no secret that the healthcare landscape continues to change -- and that change won't be slowing down anytime soon. Competition in healthcare is nothing new. Rather, it's the type of competition that is evolving -- tech giants and venture capitalists, mega mergers and independent providers. The overall theme that seems to ring true is one of disruptive healthcare. Learn the five disruptors we are seeing in healthcare today.

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The Race is On: The Need for Modernized Billing and Payment Solutions

posted on 9/6/2019 A patient needs X-rays. A co-pay is collected. A bill is sent. 30 days pass. No payment. Another bill is sent. 60 days. Still no payment. 90 days, and so on and so on. Healthcare has traditionally been more lenient when it comes to collecting patient-owed balances. The landscape is changing, and healthcare is beginning to adopt innovative technology and financial best practices.

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How to Respond to Online Reviews Like a Pro

posted on 8/9/2019 As you start ramping up the glowing reviews from positive patient experiences, you'll start to feel really confident. On the flip side, what happens when you receive a negative review? How should you respond and how can you be confident you're staying HIPAA compliant? Read more to ensure you're handling it like a pro.

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Navigating a ‘Click' Happy World

posted on 6/13/2019 Google. Facebook. Yelp. Healthgrades. Amazon. Trip Advisor. These are just a handful of the many online platforms where consumers are sharing their opinions – good and bad. Every business, including healthcare, is one click away from a negative review. Online reputation management has become a hot topic among healthcare practices around the country.

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Communication is the Key to Patient Engagement

posted on 4/4/2019 Anyone working in healthcare today has been indoctrinated in the ‘patient experience.' While the patient experience is still very important, patient engagement is what is driving healthcare outcomes today.

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4 Ways to Make Healthcare Billing Easier

posted on 3/28/2019 Managing your practice revenue, billing structure and patient accounts are both time consuming and tedious. It can have a huge effect on your staff efficiency and in return, impact the patient experience. Learn a few tricks to improve your billing strategy.

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Print is Not a Commodity Item

posted on 2/14/2019 The role of print and its place in marketing has changed. Today's print has moved from being a commodity item to a way to bond and connect with your patients.

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Let Technology Work for You

posted on 1/31/2019 It's known that healthcare professionals are late adopters to embrace technology and change. One of those changes – automating the way, we collect patient-owed balances.

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Looking Ahead in 2019

posted on 1/24/2019 POS continues to keep a pulse on consumer behaviors and what healthcare practices need from their partners.

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It's a Ratings World

posted on 11/15/2018 Is your practice a 1.5 star or a 4.5 star rating?

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Two Heads Are Better Than One

posted on 9/27/2018 There is strength in numbers. A team approach always win.

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Print is a Powerful Multigenerational Tool

posted on 8/23/2018 Don't be too eager to dismiss print. It's a powerful tool in your arsenal.

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'Customer Experience is the Brand Battlefield'

posted on 7/19/2018 Today's marketers need to provide personalized communication across all marketing communication channels.

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Practice Acquisitions and Mergers - Just a Matter of Time?

posted on 6/28/2018 How will increased capital demands affect privately-owned practices?

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The No-Show Patient - The Real Impact To Your Practice

posted on 5/31/2018 Do you know how much money your no-show patients are costing you?

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The Top 5 Mistakes Practices Make When Welcoming New Patients

posted on 5/10/2018 First impressions are lasting impressions. Learn what not to do when welcoming a new patient.

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Social Connectedness Matters

posted on 4/12/2018 Did you know being social can improve your overall health?

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Patient-Friendly Billing is Possible

posted on 3/15/2018 Innovative technology can help automate patient billing and payment.

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Providing the Patient Experience and Providing the Print Experience

posted on 2/1/2018 In the end, it's always the experience one has working with someone that matters the most.

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Healthcare IT - Full Speed Ahead in 2018

posted on 1/2/2018 Healthcare technology will continue to boom in 2018.

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A Profile of Today's Healthcare Consumer

posted on 11/30/2017 Hint: Today's patients are online consumers.

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Know Patient Consumer Behaviors

posted on 11/9/2017 Don't make it harder to collect your money. Understand patient consumer behaviors.

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POS Earns National Healthcare Design Awards

posted on 10/26/2017 POS was awarded 5 design awards by Graphic Design USA.

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5 Signs It's Time to Redesign Your Website

posted on 10/19/2017 Your website is often the first impression your patients will have of your practice -- make sure it's a good one.

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Grab a Seat at The Table

posted on 10/5/2017 Marketing drives practice revenue. Make sure you have a seat at the budget meeting.

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Show Your Pink Next Month

posted on 9/28/2017 October is Breast Cancer Awareness Month

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Getting Patients to Your Flu Clinics - Not The Drugstore

posted on 9/14/2017 Proactive communication from YOUR PRACTICE is half the battle to getting patients vaccinated.

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Hurricane Harvey's Impact to Public Health

posted on 8/31/2017 Well beyond the concerns and impact of flooding, is the impact to the health of those citizens hit by Hurricane Harvey.

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Patient Loyalty: A Thing of The Past?

posted on 8/17/2017 Yes, patient loyalty is a thing of the past.

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The Patient Experience is NOT a Fad

posted on 8/3/2017 For those who thought the patient experience was a passing fad....think again.

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Consumers Demand Real-Time Payment Delivery

posted on 7/20/2017 The digital consumer is here to stay.

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The Waiting Game...

posted on 7/13/2017 How long are you willing to wait for an appointment with your provider? Would long wait times bother you as much if you knew why you were waiting?

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Creating and Maximizing Your Practice Brand

posted on 6/29/2017 Brand is the perception someone has in their mind about your products and services.

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June is Men's Health Month

posted on 6/22/2017 Annual checkups and regular health screenings can add years of healthy living.

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2017-06/15: Thank You Note

posted on 6/15/2017 What could the value of a thank you note mean to your practice and your patients?

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Financial Communication Your Patients Need

posted on 5/25/2017 You have a billing and payment solution in place, but what do your patients know about their financial responsibility and payment options with your practice?

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Four Ways to Improve ROI on Your Next Marketing Postcard

posted on 5/18/2017 Tips to improve your direct mailers.

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What Should You Look For in a Print Provider?

posted on 5/4/2017 Printing is more than ink on paper; it's so much more.

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Trends in Healthcare Billing and Payment Services

posted on 4/27/2017 Automation and use of technology will help your practice collect more of your patient-owed balances.

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The Power of a Provider Referral

posted on 4/13/2017 More than 4 million people in the U.S. wear braces -- and an interesting stat -- 25% of them are adults.

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Reaching Patients Through The Power of Mail

posted on 4/6/2017 Mail? Like in the paper kind? Yes, that is exactly what we are talking about.

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What Trip Advisor, Yelp and Healthgrades Have in Common

posted on 3/30/2017 Everyone has an opinion these days -- from rating a hotel, reviewing a restaurant and ranking a doctor.

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Working With Patients to Alleviate Payment Fears

posted on 3/23/2017 There are many reasons why patients are hesitant to pay bills, but budget concerns are one of the most common.

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Making The Ask - Executing a Successful Patient Referral Program

posted on 3/9/2017 Growing your practice means stepping out of your comfort zone and asking patients to refer new patients to you.

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5 Things You Need to Know When Marketing Your Dental Practice

posted on 3/2/2017 It's not enough to have a building with a practice sign and a listing on the website.

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The Dilemma Surrounding Adult Vaccinations

posted on 2/23/2017 Patient and provider communication and education is needed in keeping updated on changes in adult vaccinations.

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Taking the Pain Out of Patient Payments

posted on 2/16/2017 Up to 15% of patient-owed balances are not collected. Learn how to improve your practice A/R.

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February is American Heart Month

posted on 2/9/2017 Communication helps shed light on important health conditions and increased awareness on prevention.

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